FAQ

• For each order, only 1 promo code can be applied. The promo code cannot be combined with other promo codes.

• All promo codes do not include shipping fees, unless stated otherwise.

• All promo codes do not include any optional upcharges.

• All promo codes are non-transferable and cannot be used on other sites.

• All sales items are not exchangeable or refundable.

• p;log reserves the right to change/ discontinue the discounts and/or T&Cs at any time without prior notice.

1. Register an account with us on our website. A confirmation email of your registration will be sent to your email(check your spam folder if you do not receive it within 2 minutes)

2. On the top right-hand corner, navigate to “My Projects” to save and work on your orders

3. Before using our online editor, you need to select your preferences on our product page.From our editor, you can upload your photos and design your product.

Our online editor requires a large screen. Hence, we advise you not to use your smartphone to work on your projects as some features may not be easily accessible.

For a better user experience, we recommend you work on your project using desktops and tablets.
The following browsers are compatible with our online editor:

• Google Chrome (Highly recommended)
• Apple Safari
• Mozilla Firefox

Gloss Paper/ Finishes

Gloss allows photo prints with vibrant colours to stand out, highlighting their sharp details.
Due to its highly reflective and sticky surface, Gloss is not suitable for:

Vintage Style Photography e.g. black and white, sepia tones
Large size photo prints
Photo prints displayed behind a glass frame

Matte Paper/ Finishes

Matte paper’s smooth texture gives photo prints a more neutral and natural look.
Matte reflects minimal light. It is best suited for photo prints displayed in brightly lit areas.
If your photos will be handled often, matte would be a better choice since they are less prone to scratches and fingerprint marks.

Photo Lustre Paper

Lustre allows vibrant colours to shine like gloss and gives a soft texture resembling matte.
Lustre is a less reflective surface than gloss which reduces the glare in prints, making the image easier to see at all angles.
Lustre is suitable for photo prints that require frequent handling, as it is less prone to minor scratches and fingerprint marks.

Synthetic paper(for stickers)

Synthetic paper is a semi-gloss, semi-matte adhesive
It is resistant to water, tears, and smudges.
Its ultra-smooth surface provides a perfect canvas for detailed illustrations, sharp text, and bold photography

Cast-coated paper(for stickers)

Cast-coated paper has a semi-gloss smooth finish on one side.
It can be used for labels/stickers and packaging with its high-qualityprinting and desirable shiny surface.

A thicker photo paper gives the photo book a more premium feel. It warps less easily under hot weather, allowing your photo books to last longer.

Layflat binding: Layflat allows your photographs to spread seamlessly across your photo book, giving you a panoramic visual experience.
Layflat only allows for a maximum of 60 pages.

Side-sewn binding: The pages are stitched together with a thread, allowing the photo book to withstand more rough handling.
Side-sewn binding allows the photo book to lay flatter, allowing your content to be seen more within its gutter.

Yes, you can. Once you have logged in, your projects can be found under “User” > “My Projects”. You can select any project to work with, save and revisit them later without losing your edits. All photos within your galleries will also be stored in the editor.

You can use multiple browsers to work on your projects, so long as it is under the same account. However, please do not open all your browsers on the same page at one time.

Yes, you can send a preview link for others to view your project.

Under the “My Projects” page, click on the icon at the bottom right of the project you want to share.

Invitees will be able to VIEW but NOT EDIT your project.

For special customisations related to binding and other designing services, please email hello@plog.com.sg 30 days in advance.

Your customised designs may be subjected to additional charges (due to more time needed to coordinate these changes) and our service availability.

Yes, you can*. However, please ensure that your file is optimised for printing. Carefully check that your file is:

- Sized to A4
- Saved in PNG/PDF format
- Included with 5mm bleed on all sides to prevent under or over-trimming of your pages

For more information, please refer to our dimension guidelines below .

*It is highly recommended that you utilise our online editor as the specifications listed above will be automatically optimised for you. Moreover, the benefits of our online editor include:

- Easy transfer of predesigns from third-party software/platforms
- Automated prompts on low resolution images
- Instant reflection of final product pricing
- Review the order of your pages at a glance
- Rectify any mistakes in product format or design

Firstly, download or save each page of your design as a separate PDF/PNG file. Do NOT screenshot your pages, as this will reduce image resolution and make them unsuitable for printing.

Next, drag and drop your files into our online editor and resize them accordingly until they fit within the safe area. Multiple files can be selected and uploaded at any one time.

For a visual demonstration, please refer to our video tutorial.

Once your files are uploaded onto our online editor, our system will prompt you if you have any low-resolution images that you might wish to replace. Additionally, you can ensure that your page order is correct, and manage the final pricing of your product.

Go to "MY PROJECTS"

Click on the 3 dots and click “Copy” to duplicate your project

The duplicated copy will be created with the latest time/date. It is highly recommended to rename your project to avoid confusion

The following elements can be copied over:

-Clipart
-Images on the page
-Images inserted as the background
-Text boxes

Backgrounds provided by the editor CANNOT be copied over

Steps:

1. On the original project, go to the page you want to copy.

2. CTRL+A to select all the elements

3. CTRL+C to copy all the elements

4. Go to the new project and to the specific page to be pasted on. Click on that page

5. CTRL+V to paste all the elements

6. The elements(that can be copied over) will be copied in the same position as the original project. You can then adjust them accordingly in the new project

video tutorial

For images, go to the 'My Galleries' section and remove them directly from there.

For projects, go to the 'My Projects' section and remove them directly from there.

No, you can’t. To change your photo book size, you need to reselect your desired size on our products page and create a new project.

1. On left tab of the online editor, click on “add gallery”. Galleries allow you to organise your images and keep track of which images have been used and on which page they can be found.

2. Double-click on the gallery to enter.

3. At the bottom of the tab, select “upload images”

4. Drag and drop your desired image from the tab into your yearbook pages.

OR,

Drag and drop your desired photo from your desktop and directly into your yearbook pages.

OR,

Upload pictures from your other devices by scanning the QR code provided when you click “upload images”

Our editor accepts images in JPEG, PNG, HEIC and PDF formats.

HEIC images may take a slightly longer time to convert and upload.

As our software is unable to directly retrieve PDF images, you need to drag and drop them from your folder to our online editor.

For images on Google Drive, please download the files to your computer before uploading them to our editor.

For each photo to be printed clearly, we recommend an image resolution of at least 300DPI with a maximum file size of 5MB.

For larger-size products like canvas, we recommend an image resolution of at least 150DPI.

If the photo resolution is too low, our editor will signal a warning on your photograph. To resolve this, compress your photograph or replace it with a higher resolution image.

You may choose to ignore the low-resolution warning and proceed to print your project. However, your photos will be printed based on the image resolution you have uploaded. p;log will not be responsible to check the quality of your images.

There is no limit to the number of images you want to upload to the editor and store in your gallery.

However, it is recommended to avoid uploading more than 50 images at one time, as this may slow down the uploading process

1. In the editor, click on the image box of the image you wish to replace.

2. Drag and drop your replacement image from your gallery into the selected text box.

The pink "safe area" line designates the area where you should keep all your photobook page content in order to avoid them being trimmed off in the printing process.

However, for cover pages, please ensure that you extend your background image to the very edge of the full art board, UNLESS you wish to have white borders in your final cover design for creative purposes.

Please refer to the illustrated guide below.

You can use any number of pages, so long as the total number of pages is divisible by 4. This is to ensure a balanced number of pages for binding.

To add, rearrange or delete pages within your photo book, click on “Organise” on the bottom left of the editor.

Please note that the pages can only be organised as a spread (i.e., the two facing pages cannot be re-arranged separately).

No, you cannot edit or remove our company logo as it is part of our branding. This page will not be counted in the overall price of your product.

Once you are ready to print your project, click on the “Add to Cart” icon under “My Projects”.

Verify Latest Project Version: When you view your cart, check the date and time of each project. The most recent version of your project will be listed at the bottom if you've added multiple versions. Even then, ensure that you have added the correct project to your cart.

You will receive an email to confirm your order after payment. Subsequently, another email will be sent to notify you when your order is shipped out

Upon “Checkout”, you need to fill in your shipping details before entering your promo code.

Please remember to click “Apply”. Your promo code will be reflected before you proceed to payment.

We will not accept any promo codes once your order has been confirmed.

Please note that only 1 promo code can be applied per order.

Order cancellations or amendments will NOT be accepted once payment is made. Prior to carting out, users are advised to check their project carefully and ensure that:

• Photobook pages are arranged in the right order

• Page designs are kept within the safe area (unless intentionally placed for creative purposes)

• There are no mistakes in text or graphics

• Your ordered quantity of products is correct


If you require assistance to check your work, please write to us at hello@plog.com.sg BEFORE checking out your item. Once your order has been placed, we can no longer assist you with any project changes or cancellations.

The estimated production lead times of our yearbooks is 8 working days, which may or may not be extended depending on the volume of orders. Please also allow an additional day for delivery.

In order to avoid delays, we advise that all parents place orders for their yearbooks as soon as possible, or at least 14 days before the date of school closure.

You will be notified of your order confirmation via the email after payment is completed.
You will be notified of your order shipment via email once your order is shipped out

Our shipping fees range from $3.00 to $30.00 depending on your order.

We no longer allow order expeditions.

All yearbooks now have an estimated production lead time of 8 working days + 1 day delivery that may or may not be extended depending on the volume of orders and the date of your order placement.

If you require your yearbook to be delivered early, we advise that you place your order at least 14 days before school closure to avoid potential delays. If you choose not to do so, the waiting time for your yearbooks is liable to being increased to 10 working days.

Yes, we do! For more information, please e-mail us at hello@plog.com.sg.

To repurchase a previous order,

1) Hover your mouse over the profile icon on the top right corner of the screen and select ‘My Orders’.
2) Click into the invoice number of the order you wish to repurchase.
3) Once in the order page, you may make any adjustments to the specifications of your products or quantity if necessary before proceeding to checkout.

If your country is not available in our location drop-down box, please email us at hello@plog.com.sg BEFORE proceeding to confirm your order. We will then add your country to the list upon request. We thank you for your understanding!

To minimise any printing mistakes, please ensure that:

yearbook pages are in the right order
Your designs are kept within the safe area
Low-resolution images are removed or replaced
Mistakes in text or graphics are removed or amended
For hardcover, ensure that the image for the front cover extends beyond the trim line to prevent white borders

Once confirmed, p;log will not be responsible for any errors in your print, text or design.