FAQ

Promotions

  • What are the T&Cs of your current promotions?


    • For each order, only 1 promo code can be applied. The promo code cannot be combined with other promo codes.

    • All promo codes do not include shipping fees, unless stated otherwise.

    • All promo codes do not include any optional upcharges.

    • All promo codes are non-transferable and cannot be used on other sites.

    • All sales items are not exchangeable or refundable.

    • p;log reserves the right to change/ discontinue the discounts and/or T&Cs at any time without prior notice.

Creating a Project

  • How do I start my project?

    Firstly, you need to register an account with us on our website. This account allows you to work on your orders where you can save and come back to edit anytime under “My Projects”.

    Before using our online editor, you need to select your preferences on our product page. From our editor, you can upload your photos and design your product.

  • What browsers can I use for your online editor?

    Our online editor requires a large screen. Hence, we advise you not to use your smartphone to work on your projects as some features may not be easily accessible.

    For a better user experience, we recommend you work on your project using desktops and tablets.
    The following browsers are compatible with our online editor:

    • Google Chrome (Highly recommended)
    • Apple Safari
    • Mozilla Firefox

  • Which Photo Paper/ Finishes should I choose?


    Gloss Paper/ Finishes

    Gloss allows photo prints with vibrant colours to stand out, highlighting their sharp details.
    With Gloss’ highly reflective and sticky surface, Gloss is not suitable for:

    • Vintage Style Photography e.g. black and white, sepia tones
    • Large size photo prints
    • Photo prints displayed behind a glass frame


    Matte Paper/ Finishes

    Matte paper’s smooth texture gives photo prints a more neutral and natural look.
    Matte reflects minimal light. It is best suited for photo prints displayed in brightly lit areas.
    If your photos will be handled often, matte would be a better choice since they are less prone to scratches and fingerprint marks.


    Photo Lustre Paper

    Lustre allows vibrant colours to shine like gloss and gives a soft texture resembling matte.
    Lustre is a less reflective surface than gloss which reduces the glare in prints, making the image easier to see at all angles.
    Lustre is suitable for photo prints that require frequent handling, as it is less prone to minor scratches and fingerprint marks.


    Woodfree Paper

    Woodfree paper has a fine and clean surface, as lignin and other impurities in the paper are removed.
    Woodfree is a long-lasting material that is less likely to turn yellow and degrade over time.

    A thicker photo paper gives the photo book a more premium feel. It warps less easily under hot weather, allowing your photo books to last longer.

  • Which Binding Type should I choose?

    Layflat binding: Layflat allows your photographs to spread seamlessly across your photo book, giving you a panoramic visual experience.
    Layflat only allows for a maximum of 60 pages.

    PUR binding: The pages are glued firmly to the spine of the book.
    PUR Binding uses a stronger adhesive that makes the pages of the photo book more resistant to pull-outs, with less damage to its spine.

    Thread-sewn binding: The pages are stitched together with a thread, allowing the photo book to withstand more rough handling.
    Thread-sewn binding allows the photo book to lay flatter, allowing your content to be seen more within its gutter.

  • Can I work on multiple projects?

    Yes, you can. Once you have logged in, your projects can be found under “User” > “My Projects”. You can select any project to work with, save and revisit them later without losing your edits. All photos within your galleries will also be stored in the editor.

    You can use multiple browsers to work on your projects, so long as it is under the same account. However, please do not open all your browsers on the same page at one time.

  • Can I share my project?

    Yes, you can send a preview link for others to view your project.

    Under the “My Projects” page, click on the icon at the bottom right of the project you want to share.

    Invitees will not be able to edit your project.

  • Can I customise my own design without using your pre-set layouts?

    For special customisations related to binding and other designing services, please email hello@plog.com.sg 30 days in advance.

    Your customised designs may be subjected to additional charges (due to more time needed to coordinate these changes) and our service availability.

Designing on Editor

  • Can I change the size of my photo book once I start my project?

    No, you can’t. To change your photo book size, you need to reselect your desired size on our products page and create a new project.

  • How do I upload my photos?

    1. Upload your photos via “Images”

    2. Drag your photos into the image box. You can also use the “Autofill” icon, which automatically arranges your photos within the image boxes.

    3. The “Add Images Box” adds more photo spaces within the given template.

    For large photo collections, we recommend you to create a gallery:

    1. Under “Galleries” in “Images”, click on “Add Gallery”.

    2. Name your collection and upload your photos within your newly created gallery.

  • What photo format can I upload?

    Our editor accepts images in JPEG, PNG, HEIC and PDF formats.

    HEIC images may take a slightly longer time to convert and upload.

    As our software is unable to directly retrieve PDF images, you need to drag and drop them from your folder to our online editor.

    For images on Google Drive, please download the files to your computer before uploading them to our editor.

  • What photo size and resolution can I upload?

    For each photo to be printed clearly, we recommend an image resolution of at least 300DPI with a maximum file size of 5MB.

    For larger-size products like canvas, we recommend an image resolution of at least 150DPI.

    If the photo resolution is too low, our editor will signal a warning on your photograph. To resolve this, compress your photograph or replace it with a higher resolution image.

    You may choose to ignore the low-resolution warning and proceed to print your project. However, your photos will be printed based on the image resolution you have uploaded. p;log will not be responsible to check the quality of your images.

  • How many photos can I upload?

    There is no limit to the number of images you want to upload to the editor and store in your gallery.

    Please try not to upload more than 50 images at one time, as this may slow down the uploading process.

  • What is the red trim line on my product design?

    The red trim line represents a 1cm border margin of your product. Please keep your design within the red line to prevent your images from being trimmed out during the printing process.

    You may choose to extend your images to the edge of the product, if you want your images to be trimmed out for creative purposes, etc.

  • How many pages can I have in my photo book?

    You can use any number of pages, so long as the total number of pages is divisible by 4. This is to ensure a balanced number of pages for binding.

  • How do I organise the pages of my photo book?

    To add, rearrange or delete pages within your photo book, click on “Organise” on the bottom left of the editor.

    Please note that the pages can only be organised as a spread (i.e., the two facing pages cannot be re-arranged separately).

  • Can I remove your logo on the back page of my product?

    No, you cannot edit or remove our company logo as it is part of our branding. This page will not be counted in the overall price of your product.

Placing an Order

  • How do I place my order?

    Once you are ready to print your project, click on the “Add to Cart” icon under “My Projects”.

    Proceed to Checkout in “Cart” to complete your order.

  • How do I redeem my promo code?

    Upon “Checkout”, you need to fill in your shipping details before entering your promo code.

    Please remember to click “Apply”. Your promo code will be reflected before you proceed to payment.

    We will not accept any promo codes once your order has been confirmed.

    Please note that only 1 promo code can be applied per order.

  • Can I cancel my order?

    Our system will be notified right after you have completed your order.

    We only accept cancellation requests within ONE HOUR from your order confirmation, during our working hours on weekdays, 9 am to 5 pm.

    To cancel your orders, please give us a call at 98591329 or e-mail us at hello@plog.com.sg with your order number ASAP.

  • When will I receive my order?

    Upon confirmation, you should receive your order within 5 working days.

  • What are the standard shipping fees?

    Our shipping fees range from $3 to $12, depending on your orders.

    Enjoy free shipping for all orders above $80.

  • May I speed up my order?

    For requests related to order expeditions, please give us a call at 98591329 or e-mail us at hello@plog.com.sg.

  • Do you offer discounts for bulk orders?

    Yes, we do! For more information, please e-mail us at hello@plog.com.sg.

Payment via PayPal



  • Upon successful payment, you will receive an order confirmation email.